Shipping Policy
1. Shipping Times
- Order processing: Orders are processed within 1-3 business days after payment confirmation.
- Delivery times: Delivery times vary depending on the destination and the shipping method chosen. On average, delivery takes:
- Standard shipping: 5-10 business days.
- Express shipping: 2-5 business days.
Delivery times are estimates and may be affected by unforeseen delays caused by the courier or external factors (e.g., weather conditions, holidays, customs).
2. Shipping Costs
- Shipping costs are calculated based on the package weight, destination, and selected shipping method.
- Free shipping: Shipping is always free for our customers.
- Exact shipping costs are displayed during checkout, before payment.
3. Shipping Methods
We work with reliable couriers to ensure safe and timely delivery. Available shipping methods include:
- Standard shipping: Affordable and reliable, with tracking included.
- Express shipping: Priority shipping with faster delivery and real-time tracking.
4. Order Tracking
- Once your order has been shipped, you will receive an email with a link to track your package online.
- If you do not receive a tracking code within 3 business days, please contact us at [insert email].
5. International Shipping
- We ship worldwide. Please note that:
- Customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
- International delivery times may vary depending on the destination and customs procedures.
6. Failed Deliveries or Delays
- If the courier is unable to deliver the package due to an incorrect or incomplete address, we will contact you to resolve the issue. Additional costs may apply for reshipment.
- In case of significant delays, please contact us for assistance.
7. Returns and Refunds
- If the product is not as described or is damaged, contact us within 7 days of delivery to initiate a return process.
- For more details, please refer to our [Returns and Refunds Policy].
8. Contact Us
For questions or assistance regarding shipping, please do not hesitate to contact us:
ElevateDigital LTD
66 Chai Wan Kok Street, Tsuen Wan, Hong Kong
Email: [support@elevatedigital]
Phone: [+447537170466]